Delivery & Returns
Postage & Packing
UK postage & packing is £7.50 for one item and £9.50 for two or more items, as we are sending out all parcels by Registered Mail. Postage and package to Europe is £10.50 for one item and £12.50 for more and to America and the rest of the world the rate is £15.00 for one item and £19.00 for more. Should you require additional insurance please request a quote by email.
Mainland UK customers may pay on-line by credit card or through the post with a cheque or postal order after receiving a confirmation email. Overseas customers may only pay by on-line credit card (Sorry Banking Changes make it impractical for us to accept cheques from non-UK banks)
All items are normally despatched within 4 days of order. Bulk orders will, of course take longer but an estimate of arrival can be given should this be the case. Items are posted using Royal Mail SPECIAL DELIVERY within the UK. A certificate of posting is always obtained. Overseas items are also mailed by Royal Mail international signed for as 'small packets' please ask if you require any special method of despatch. Please note that International purchasers are responsible for any import duties/taxes that might apply.
We want you to be completely satisfied with any item you purchase from us. Therefore, if you have a question regarding sizing, colour etc., please ask first. Colours may vary from those shown as each computer portrays them slightly differently. We are happy to send a sample of the colour prior to your order if you request it.
Should you be unhappy with a purchase made from us, we will undertake to give you a refund - less any processing and postage charges incurred by us, provided that it is, a fault in manufacture, or an item that has slipped through our stringent quality control operation. The item must be returned immediately, unused and in its original condition. Should this be the case please email us first for return instructions and to obtain a return authorisation reference number. No refunds will be given without an Authorisation Number.
The stitching and workmanship of our products are guaranteed for one year from the date of purchase.
No refunds will be given if you have ordered the wrong size, as each item is made to measure and personalised and clear instructions on how to measure your correct fitting are given on the site. We are not responsible for returns sent uninsured. Refunds will only be given if there is a genuine manufacturing fault.